FOR THE SHIPPING RATES AND POLICIES FOR  the Beautiful New CUSTOM MADE Rhinestone Collars, Fabulous New Designer Products, and the Designer Dog Collars look under those specific categories.  They each have their own indiviualized polices that we have to follow.

Prices and specifications are subject to change without notice.  Errors including descriptive, photographic and/or typographic are subject to correction.  This applies to ALL of our products no matter which supplier it comes from.

The information contained in this website is for general information purposes only. The information is provided by FourPawsDogCollars.com and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

At FourPawsDogCollars.com, we and our vendor/manufacturers use various carriers (USPS, UPS, FedEx, etc.) for shipping; therefore, we are bound by the rules of each carrier.  And, no matter which carrier it is or which one of our suppliers it is if you have purchased something and a tracking number can be furnished that shows the carrier received it -- but then  if you don't get it please, do not expect us to make it good.  If something like this happens a tracking number shows that we have done what we should have and our supplier has also.  At that point, it is a mistake made by the carrier and you then have a problem with them -- not me or my supplier.  It is unfair to you when you purchase something & don't receive it but it is just as unfair to me for you to expect me or my supplier to make good on someone else's mistake.  You have the opportunity to purchase shipping insurance on products that have SKU numbers that end with a -D, -R, -M, or -MC, if you want ,to cover the purchase that you make. 

We have partnered with Bongo International to service our customers Worldwide!

Bongo International provides our customers with their very own US address. Once you have a US address, you will be able to make purchases with us as well as other US based online retailers. Bongo receives your purchases and logs them into their online system which you can use to view your items and consolidate them with multiple orders.

International customers can save up to 82% off typical international shipping rates by following these four easy steps:

	Register with Bongo and receive a U.S. shipping address.
	Enter the Bongo address as both your billing and shipping address.
	Use the credit card that you have on file with Bongo as the payment method.
	Once the order arrives at Bongo, log into your account to forward to your country.

If you have any questions, please feel free to contact Bongo through live chat or by e-mail. They will be glad to assist you.

Click Below to Get Started:

Shipping and handling costs are NOT refundable -- ever.
If you received "free shipping and handling" on your original purchase, our standard S&H fees will be deducted from your credit card refund.
Initially shipped merchandise returned (due to customer changing of address or ordering wrong size) to the vendor/manufacturer, will be subject to re-shipping fees as well as restocking fees.  Always contact us at fourpawsdogcollars@allegiance.tv before you send anything back.  All returns must be pre-authorized.  You must have an Return Authorization number before returning anything to us..   If you have not  contacted and received a RAN number before sending the  product  back  to us it will be returned to you unopened. 

This Return Policy is for everything EXCEPT Beautiful New CUSTOM MADE Rhinestone Collars, Fabulous New Designer Products, and Designer Dog Collars.  They have their own Return Policy.  You must have a Return Merchandise Authorization number before returning anything to us.  If you have not contacted us and received a RMA number before sending the product back to us it will be returned to you unopened.

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Returns:

Some items may be returned for exchange within 14 days of purchase if they are in new condition with original packaging. Items will not be accepted for return if they are soiled or have dog hair on them. There will be no refunds  (ONLY EXCHANGES) and when doing an exchange it has to be for an item of the same dollar value or more.

Prices and specifications are subject to change without notice.  Errors including descriptive, photographic and/or typographic are subject to correction.  This applies to ALL of our products no matter which supplier it comes from. 

The information contained in this website is for general information purposes only. The information is provided by FourPawsDogCollars.com and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

Exchanges:

We deal with 10 different suppliers who all have their own shipping charges and return (and exchanges) policies.  You will need to contact us by email at fourpawsdogcollars@allegiance.tv to let us know to be expecting it. All returns must be pre-authorized.  You must have an Return Merchandise Authorization number before returning anything to us.  If you have not  contacted us and received a RMA number before sending the  product  back  to us it will be returned to you unopened.   We will then give you the address to send it to. Most of our suppliers only allow 14 days to make an exchange. You will need to send it to our supplier with a note saying what size you want, etc. However, we will have to charge your credit card for shipping again and usually there is also a 20% restocking fee. Once our supplier receives it, they will send you back the size you request.

If an item is going to be returned, you must ALWAYS contact us at fourpawsdogcollars@allegiance.tv before returning an item.  When you do return an item you will be charged for the cost of re-shipping and there is a restocking fee of 20% on most items returned unless we have made a mistake or there is a true defect (not imaginative defect) with the product.  You must have an Return Merchandise Authorization number before returning anything to us..   If you have not  contacted and received a RMA number before sending the  product  back  to us it will be returned to you unopened AND when doing an exchange it has to be for another product that is of the same dollar value or more.

PLEASE READ THIS -- IT IS VERY IMPORTANT: 

BECAUSE OF US DEALING WITH SO MANY SUPPLIERS IF THERE IS AN EXCHANGE TO BE MADE AND IT IS ALLOWED IT WILL HAVE TO BE EXCHANGED FOR ANOTHER PRODUCT FROM THE VERY SAME SUPPLIER.  IN ORDER TO FIGURE OUT WHETHER IT IS THE SAME SUPPLIER, OR NOT, LOOK AT THE SKU #.  EACH SKU # ENDS WITH A DASH AND THEN A LETTER (-D, -R, -M, ETC.).  THE SKU # WILL HAVE TO END WITH THE SAME LETTER.  The way to explain this is by simply saying that if you buy something at Wal-Mart and you want to exchange it you have to take it back to Wal-Mart to exchange it.  You wouldn't be allowed to exchange it at K-Mart, or anywhere else.  This is the very same policy.  Our web site deals with so many suppliers and most web sites deal with only one supplier.  This is the reason for this rule.  Please try to understand and PLEASE -- DO NOT ASK ME TO EXCHANGE ONE PRODUCT THAT ENDS WITH ONE LETTER FOR A PRODUCT THAT ENDS WITH A DIFFERENT LETTER.  I cannot do this. THERE WILL BE NO EXCEPTIONS.

Also, when placing an order PLEASE, PLEASE, PLEASE make sure that you are ordering the correct size and giving me the correct information as stated in the descriptions and elsewhere.  I do not have the time to contact every one that makes a mistake and it is not my RESPONSIBILITY to contact you if you make a mistake.

If for some reason I have to make a refund to you, after that refund is made it is then out of my hands as to how long it will take for you to get your money back.  After the refund is made I am through with it.  It is then in the hands of another company to refund you your money.  As a normal rule, you will have your money back in your account within a week's time.