FOR THE SHIPPING RATES AND POLICIES FOR  the Beautiful New CUSTOM MADE Rhinestone Collars, and Fabulous New Designer Products look under those specific categories.  They each have their own indiviualized polices that we have to follow.

At FourPawsDogCollars.com, we and our vendor/manufacturers use various carriers (USPS, UPS, FedEx, etc.) for shipping; therefore, we are bound by the rules of each carrier.
At times we will have “Free Shipping” promotions on varied items.   As a normal rule, there will be a minimum shipping charge of $6.99 per order.   
We ship to all 50 states, Canada and Australia usually within 48 to 72 hours of receipt of order.  For a more detailed information pertaining to the length of time that it usually takes for shipping see the FAQ's.  There is a higher shipping charge for Canada, Australia, Alaska, Hawaii, and Puerto Rico than for the lower 48 states in the United States.  Depending on where it is to be shipped to the shipping charges can be as much as $25.00.  We apologize for this but we only charge for shipping what our suppliers charge us.  We will ship the products under the "Beautiful New Custom Made Rhinestone Collars" and the "Fabulous New Designer Products" categories to Canada and Australia.  However, any purchases made from Canada and Australia will have to be paid for through PayPal.  There is NO FREE SHIPPING to anywhere except the lower 48 states in the United States.

Unless there is a manufacturer’s defect, or an error on our behalf, shipping costs are NOT refundable.
If you received “free shipping and handling” on your original purchase, our standard S&H fees will be deducted from your credit card refund.
Initially shipped merchandise returned (due to customer changing of address or ordering wrong size) to the vendor/manufacturer, will be subject to re-shipping fees as well as restocking fees.  Always contact us at fourpawsdogcollars@windstream.net before you send anything back.

This Return Policy is for everything EXCEPT Beautiful New CUSTOM MADE Rhinestone Collars and Fabulous New Designer Products.  They have their own Return Policy.

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Returns:

We deal with 6 different suppliers who all have their own shipping charges and return (and exchanges) policies.  You will need to contact us by email at fourpawsdogcollars@windstream.net to let us know to be expecting it.  We will then give you the address to send it to. Most of our suppliers only allow 14 days to make an exchange. You will need to send it to our supplier with a note saying what size you want, etc. Exchanges are no problem.  However, we will have to charge your credit card for shipping again and usually there is also a restocking fee. Once our supplier receives it, they will send you back the size you request.

If an item is going to be returned, you must  ALWAYS contact us at fourpawsdogcollars@windstream.net before returning an item.  When you do return an item you will be charged for the cost of re-shipping and there is a restocking fee on most items returned unless we have made a mistake or there is a defect with the product.