![]() |
|||||||||||||||||||||||||||||||||||||||||||||||||||||
|
We added these products to our site approximately a year ago. We are extremely proud of these items. Some of these items are designed by a jeweler so, it is understandable why they are so beautiful. Just take a look and you will be truly surprised. I was. I didn't know that dog collars could be so exquisite. I guess that is why they are called designer dog collars. Because this is a different shipper than we have with our other collars, we have had to adjust our policies on shipping, refunds, and exchanges for these products. They are as follows:
Shipping and Handling:
Returns:
PLEASE READ THIS -- IT IS VERY IMPORTANT: BECAUSE OF US DEALING WITH SO MANY SUPPLIERS IF THERE IS AN EXCHANGE TO BE MADE AND IT IS ALLOWED IT WILL HAVE TO BE EXCHANGED FOR ANOTHER PRODUCT FROM THE VERY SAME SUPPLIER. IN ORDER TO FIGURE OUT WHETHER IT IS THE SAME SUPPLIER, OR NOT, LOOK AT THE SKU #. EACH SKU # ENDS WITH A DASH AND THEN A LETTER (-D, -R, -M, -P, ETC.). THE SKU # WILL HAVE TO END WITH THE SAME LETTER. The way to explain this is by simply saying that if you buy something at Wal-Mart and you want to exchange it you have to take it back to Wal-Mart to exchange it. You wouldn't be allowed to exchange it at K-Mart, or anywhere else. This is the very same policy. Our web site deals with so many suppliers and most web sites deal with only one supplier. This is the reason for this rule. Please try to understand and PLEASE -- DO NOT ASK ME TO EXCHANGE ONE PRODUCT THAT ENDS WITH ONE LETTER FOR A PRODUCT THAT ENDS WITH A DIFFERENT LETTER. I cannot do this. THERE WILL BE NO EXCEPTIONS.
Defective Merchandise: Defective merchandise must be returned within 14 days of purchase. A replacement item will be shipped out at no charge to you, if there is truly a defect. Please, keep in mind that we do not do refunds -- only exchanges. If we ever have a defective product, you can return it within 14 days for replacement. However, as with all the other products you will need to notify us at fourpawsdogcollars@allegiance.tv to let us know that there is truly a defect and this is not just you picking the product to pieces, and you wish to exchange it. All returns must be pre-authorized. If you send something back to us that is not pre-authorized it will be returned to you unopened. Once again, we do not do refunds -- only exchanges Exchanges: You will need to contact us by email at fourpawsdogcollars@allegiance.tv to let us know to be expecting it. All returns must be pre-authorized. If you send something back to us that is not pre-authorized it will be returned to you unopened. We will then give you the address to send it to. The shipper only allows 14 days to make an exchange. You will need to send it to our shipper with a note saying what size you want, etc. Exchanges are no problem. However, we will have to charge your credit card for shipping again. Once the shipper receives it, they will send you back the size you request. People all think their dog is little, but we have 5 sizes for "little" dogs. We would like to encourage you to check our size charts on the products. Products · About Us · Contact Us · Shipping · Privacy Policy · Links ![]() ![]() fourpawsdogcollars@allegiance.tv |
|
|||||||||||||||||||||||||||||||||||||||||||||||||||